Applications
Call Center
BusinessPhone Call Center provides all the functions needed at a Call Center, making it simple for you to give customers a positive impression of your business. With the modular structure of BusinessPhone Call Center, it is a breeze to expand to meet demand. You also get the management and statistical tools you need to plan work procedures and manage Call Center agents in an effective way.
Voice Mail, E-mail and Fax
With Unified Messaging, company employees can access their voice mails, e-mails and even faxes in one inbox. This means that they have access to voice mail wherever they have access to e-mail, whether they’re in the office, on the move or at home. They can display, listen to, play or forward voice mails easily, just like e-mails. Aastra´s flexible and economical Unified Messaging solutions can be easily and effortlessly integrated into existing BusinessPhone installations. Full integration via BackStage Platinum with Microsoft® Outlook® or Lotus Notes means that employees have access to messages in the same intuitive way. When they are on the road, SMS messages ensure that they don’t miss out on important information.
Unified Messaging
Unified Messaging is perfect for enterprises with mobile workers that need to be able to contact the business or customers no matter where they are. On BusinessPhone, Unified Messaging makes the daily handling of messages simple.
Hospitality
BusinessPhone Hospitality is a communication solution dedicated to supporting and adding value to the guest service industry. Whether you run a hotel, holiday complex, hospital, conference center, retirement home or even a cruise ship, you can be sure of the highest standards of operational efficiency and guest satisfaction. A truly dedicated digital telephone solution such as BusinessPhone Hospitality incorporates special, tailor-made features and equipment to meet the specific requirements of your business. The best part is that you also benefit from a wide spectrum of advanced communication features and functions that have made BusinessPhone a worldwide winner.
BackStage Platinum
Imagine that you have a tool that improves 
both communication and customer service in a straightforward and effective way, benefiting all in your enterprise. That is exactly what you get with BackStage Platinum. BackStage Platinum, which is a 32-bit application compliant with Windows™ XP and Vista, provides integration with applications such as Microsoft® Outlook®, Excel®, Word and Access. These can now be “telephony activated.” BackStage Platinum is a software-based communication tool (CT and VoIP) that enhances the CT platform on BusinessPhone. BackStage Platinum comprises call handling and business telephony support, SMS messaging, communication profiles, details about employee presence or absence, improvements in personal work efficiency and corporate group collaboration as well as data integration. One of the crucial elements is the integration with a customer’s infrastructure.
BackStage Platinum supports IP, digital, wireless and analog communication devices as well as mobile telephones. Access can, of course, also be achieved via PCs, web browsers and Pocket PCs.
Eliminate unnecessary telephone costs with a TRUELOG professional Voice Logging System.
See your Telephone Costs plummet when employees stop making private calls.
Record every Telephone Call into and out of your Business.
Derive valuable business benefits from recording your telephone interactions with Customers, Suppliers, etc.
What are the benefits of recording all my Business Telephone Calls?
The Legal Side: – A Business Telephone Call is no less a form of correspondence than a Letter, Fax, or an E-mail. And under the law, a verbal contract is no less binding than a written one, but enforcing a verbal contract can be challenging. The solution lies in being able to prove exactly what was stated, or possibly not stated – i.e. in archiving the spoken word.
The Cost Saving Side:- In most businesses today, few people hesitate to make a private calls. But, once a recording system is installed and all conversations go on file, telephone usage patterns change completely – employees avoid personal calls on business phones, and use their own cell phones instead. And private outgoing calls also tend to be shorter, as these are now at their own cost.
MAN3000 is a Powerful, Easy to use Telephone Information System.
Manage your call costs with Man3000 user friendly, reliable software. Be alerted automatically via sms or email on unauthorized calls. The software is fully networkable with multiple level password protections. It has a built in Guest package and is suitable for any business that want to cut telephone expenditure, monitor time spent by staff on private calls and have multilevel mark-up facilities for call charges.
You have a huge range of reports ranging from Extension summary/detailed reports, to costs, durations, and numbers dialled etc. As well as giving you the option to look at usage in Graph formats.
